Return and Exchange Policy
At TCA Dental, we are committed to your satisfaction. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at 844-336-8754 or info@tcadental.com.
Returns and Exchanges for Unused, Unopened Items
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Eligibility: You may return or exchange unused, unopened items in their original packaging within 30 days from the time of delivery.
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Process: To initiate a return or exchange, please contact our customer service team by phone or email. We will guide you through the process and provide you with a Return Authorization Number.
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Return Shipping: You are responsible for the cost of return shipping unless the return is a result of our error.
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Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original method of payment.
- Processing Time: Please note that refunds credited back to the original method of payment may take up to 14 days to process.
Returns and Exchanges for Customized Imprinted Items
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Policy: Because imprinted items are customized just for you, we cannot accept returns or exchanges for customized imprinted items. These items are considered final sale.
- If you experience an issue with your imprinted custom order, please contact our customer service team at 844-336-8754 or info@tcadental.com.
Contact Us
If you have any questions or need assistance with returns or exchanges, please reach out to our customer service team:
- Phone: 844-336-8754
- Email: info@tcadental.com
We are here to ensure your satisfaction and provide assistance with any concerns you may have.